Refund policy

Return & Refund Policy

Last updated: September 2026

At Olaty®, we want you to feel confident with every purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.
• Be unused, unworn, and in its original condition.
• Include the original packaging and any accessories or documentation supplied with the product.
• Show no signs of wear, damage, alteration, or misuse.

To request a return, please contact us at support@olaty.com before sending your item back. Please include your order number and the reason for your return.

Returns sent without contacting us first may not be accepted.

Change of Mind and Incorrect Selection

Eligible items may be returned within the 30-day return period if you change your mind or select the wrong size, color, or item.

For returns that are not caused by an error by Olaty® or a defective product, the customer is responsible for return shipping costs.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, used, altered, or damaged after delivery.
• Items returned without their original packaging or included documentation.
• Personalized, engraved, or custom-made products, unless they arrive damaged, defective, or incorrect.
• Items returned after the 30-day return period.
• Gift cards, where applicable.

Damaged or Defective Items

Please inspect your order when it arrives. If your item is damaged, defective, or materially different from what you ordered, contact us at support@olaty.com within 7 days of delivery.

Please include your order number and clear photographs showing the product and, where relevant, the packaging and shipping label.

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement or refund. Olaty® will cover reasonable return shipping costs when the return results from our error or from a verified damaged or defective product.

Incorrect Items

If you receive an item different from the one you ordered, contact us within 7 days of delivery. We will review the issue and arrange an appropriate replacement or refund at no additional return shipping cost to you.

Lost Shipments

If a shipment is confirmed as lost in transit by the shipping carrier, please contact us at support@olaty.com. We will investigate the shipment and provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns, including change-of-mind returns or incorrect selections made during checkout.

Original shipping charges, if any, are non-refundable unless the return is caused by our error or by a verified damaged, defective, or incorrect item.

We recommend using a trackable shipping service for returns. Olaty® is not responsible for return packages lost or damaged before they are received by us.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Exchanges

We do not currently offer direct exchanges. If you would like a different eligible item, you may return the original item in accordance with this policy and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@olaty.com. We will make reasonable efforts to cancel the order before it has been processed or shipped.

Once an order has been shipped, it cannot be cancelled, but eligible items may still be returned under this policy.

Need Assistance?

If you have questions about a return, refund, or your order, contact us:

Olaty, Inc.
651 N Broad St Suite 206
Middletown, DE 19709
United States

Email: support@olaty.com
Website: olaty.com