Shipping & Returns
Shipping Information
We are committed to delivering your order as quickly and safely as possible. Every order is carefully prepared, inspected, and securely packaged before shipment.
Our goal is to provide a smooth and reliable shopping experience from checkout to delivery.
Processing & Delivery Time
Most orders are delivered within 8–10 business days from the date your order is placed. This estimated timeframe includes both order processing and shipping.
Please note that delivery times are estimates and may vary depending on factors such as:
- Destination country or region
- Customs clearance procedures
- Local postal or courier services
- National holidays
- Severe weather conditions
- Other unforeseen carrier delays
While we do our best to meet the estimated delivery window, occasional delays beyond our control may occur.
Order Processing
Orders are processed Monday through Friday during regular business hours.
Once your order has been prepared and shipped, you'll receive a shipping confirmation email containing your tracking information whenever tracking is available for your destination.
International Shipping
Olaty proudly ships to customers in many countries around the world.
International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by your country's customs authorities. These charges, if applicable, are the responsibility of the customer.
Tracking Your Order
Tracking information is provided once your order has been shipped whenever tracking is available.
If you have not received your tracking information within the expected processing period, please contact us and we'll be happy to assist you.
Returns & Exchanges
Because many of our products are made to order or prepared specifically for each customer, we generally do not accept returns or exchanges for:
- Change of mind
- Incorrect item ordered
- Incorrect size selected by the customer
- Incorrect shipping address provided during checkout
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us.
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect
please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
After reviewing your request, we'll work with you to provide an appropriate solution, which may include a replacement or another suitable resolution.
Lost Packages
If your tracking information indicates an unexpected shipping issue or your package appears to be lost, please contact us promptly. We'll work with the shipping carrier to investigate and help resolve the situation whenever possible.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once production or shipment has begun, changes or cancellations may no longer be possible.
Contact
If you have any questions regarding shipping, delivery, returns, or your order status, our support team is here to help.
We typically respond within 2–3 business hours during regular business hours.