Shipping & Returns
We are committed to delivering your order as quickly and safely as possible. Every order is carefully prepared, inspected, and securely packaged before shipment.
Our goal is to provide a smooth and reliable shopping experience from checkout to delivery.
Processing & Delivery Time
Most orders are delivered within 8–10 business days from the date your order is placed. This estimated timeframe includes both order processing and shipping.
Please note that delivery times are estimates and may vary depending on factors such as:
- Destination country or region
- Customs clearance procedures
- Local postal or courier services
- National holidays
- Severe weather conditions
- Other unforeseen carrier delays
While we do our best to meet the estimated delivery window, occasional delays beyond our control may occur.
Shipping Cost
Free Shipping is available on all orders.
There are no standard shipping charges added to your order at checkout.
Order Processing
Orders are processed Monday through Friday during regular business hours.
Once your order has been prepared and shipped, you'll receive a shipping confirmation email containing your tracking information whenever tracking is available for your destination.
International Shipping
Olaty® ships to customers in many countries around the world.
International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country's customs authorities. These charges, if applicable, are the responsibility of the customer.
Tracking Your Order
Tracking information is provided once your order has been shipped whenever tracking is available.
If you have not received your tracking information within the expected processing period, please contact us and we'll be happy to assist you.
Returns
If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in its original condition and must include the original packaging and any accessories or documentation supplied with the product.
Eligible items may also be returned within the 30-day return period if you change your mind or select the wrong size, color, or item.
For voluntary returns that are not caused by an error by Olaty® or a defective product, the customer is responsible for return shipping costs.
Personalized, engraved, or custom-made products cannot be returned unless they arrive damaged, defective, or incorrect.
Before returning an item, please contact support@olaty.com with your order number and the reason for your return. Returns sent without contacting us first may not be accepted.
For complete return eligibility requirements, exclusions, return shipping information, and refund procedures, please review our Return & Refund Policy.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us.
If your order arrives damaged, defective, or materially different from what you ordered, please contact us at support@olaty.com within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and, where relevant, the packaging and shipping label
Once the issue has been verified, we will provide an appropriate solution, which may include a replacement or refund. Olaty® will cover reasonable return shipping costs when the return results from our error or from a verified damaged, defective, or incorrect item.
Lost Packages
If a shipment is confirmed as lost in transit by the shipping carrier, please contact us at support@olaty.com. We will investigate the shipment and provide an appropriate resolution, which may include a replacement or refund.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@olaty.com.
We will make reasonable efforts to cancel or modify the order before it has been processed or shipped.
Once an order has been shipped, it cannot be cancelled, but eligible items may still be returned in accordance with our Return & Refund Policy.
Contact
If you have any questions regarding shipping, delivery, returns, or your order status, our support team is here to help.
We typically respond within 8–10 business hours during regular business hours.
Business Information
Olaty, Inc.
Delaware C Corporation
Registered Business Address:
651 N Broad St Suite 206
Middletown, DE 19709
United States
Customer Support:
support@olaty.com
Olaty, Inc. is a U.S.-registered company. Our day-to-day operations and customer support are managed internationally.