Privacy Policy
Your Privacy Matters
At Olaty®, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit our website, place an order, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you interact with our website, we may collect information such as:
- Your name
- Email address
- Shipping and billing address
- Phone number, if provided
- Payment-related information processed through secure checkout and payment providers
- Order history
- Customer support communications
- Device information
- Browser type
- IP address
- Cookies and similar technologies
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Provide customer support
- Respond to inquiries
- Manage payments and transactions
- Provide shipping and order updates
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal, tax, accounting, and regulatory obligations
- Send transactional communications relating to your order or account
If you choose to receive promotional communications, we may also send marketing emails or other promotional messages. You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.
Payment Information
Payments are processed through secure checkout and supported payment providers.
Olaty® does not directly store your complete payment card details.
Sensitive payment information is handled by secure payment processing systems in accordance with applicable payment-industry security standards.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences and settings
- Improve website performance
- Analyze website usage and visitor behavior
- Support security and fraud prevention
- Enhance the shopping experience
You may be able to manage cookies through your browser settings or other privacy controls made available on our website. Some website features may not function properly if certain cookies are disabled.
How We Share Information
We may share personal information with service providers and business partners when reasonably necessary to operate our business, fulfill orders, provide services, comply with legal obligations, or protect our rights.
These recipients may include:
- Shopify and related ecommerce service providers
- Payment processors and payment service providers
- Shipping, fulfillment, and logistics providers
- Fraud prevention and security services
- Analytics and website service providers
- Customer support and communication providers
- Professional advisers where appropriate
- Government authorities or other parties when required by applicable law
We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by applicable law.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Process and maintain order records
- Provide customer support
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Prevent fraud and abuse
- Enforce agreements and protect legal rights
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and our data-retention practices.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
These rights may be subject to legal limitations or exceptions.
To submit a privacy-related request, contact us at support@olaty.com.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child has been collected in circumstances where it should not have been, we will take appropriate steps consistent with applicable law.
Data Security
We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Services
Our website may rely on or link to third-party services. Those third parties may have their own privacy practices and policies.
We encourage you to review the privacy policies of third-party services when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or website functionality.
The updated version becomes effective when published on this page unless otherwise stated.
We encourage you to review this page periodically for updates.
Contact
If you have questions regarding this Privacy Policy or how personal information is handled, please contact us at support@olaty.com or through the contact form available on our website.
Our support team typically responds within 8–10 business hours during regular business hours.
Business Information
Olaty, Inc.
Delaware C Corporation
Registered Business Address:
651 N Broad St Suite 206
Middletown, DE 19709
United States
Customer Support:
support@olaty.com
Olaty, Inc. is a U.S.-registered company. Our day-to-day operations and customer support are managed internationally.