Payment Policy
Secure & Convenient Payments
At Olaty®, protecting your payment information is an important part of providing a safe and reliable shopping experience.
Payments are processed through secure checkout and trusted payment providers. Available payment methods are displayed during checkout based on your location, device, and eligibility.
Accepted Payment Methods
Depending on your location and the payment options available during checkout, you may be able to pay using major credit or debit cards and supported digital payment methods.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Apple Pay, where available
- Google Pay, where available
- Shop Pay, where available
- Other payment methods displayed as available during checkout
The payment options shown during checkout are the payment methods currently available for your order.
Secure Checkout
Payments are processed through Shopify's secure checkout infrastructure and supported payment providers.
Olaty® does not directly store your complete payment card details.
Sensitive payment information is handled through secure payment processing systems in accordance with applicable payment-industry security standards.
Currency
Product prices are displayed in the currency shown on our website for your selected market or region.
If your bank, card issuer, or payment provider processes your transaction in a different currency, it may apply its own exchange rate or currency conversion fees.
Any fees or exchange rates imposed by your financial institution or payment provider are determined by that provider and are not controlled by Olaty®.
Payment Authorization
When you place an order, your selected payment method must be successfully authorized before the order can be completed.
The timing of an authorization or charge may depend on the payment method and payment provider used during checkout.
If payment authorization cannot be completed, the transaction may be declined and the order may not be successfully placed.
Taxes & Duties
Applicable sales taxes may be calculated during checkout based on factors such as your shipping destination and applicable tax requirements.
International orders may also be subject to customs duties, import taxes, or other charges imposed by the destination country's authorities.
These charges, if applicable, are the responsibility of the customer unless otherwise stated during checkout.
Payment Security
Our checkout uses security measures designed to help protect payment and personal information during the transaction process.
These measures include secure encrypted connections and payment processing systems designed to comply with applicable payment-industry security standards.
Order Confirmation
After an order has been successfully placed, you will receive an order confirmation email containing your purchase details.
If you do not receive your confirmation email within a reasonable period, please check your spam or junk folder.
If you still cannot locate your confirmation, contact us at support@olaty.com and we will be happy to assist you.
Refunds
If a refund is approved in accordance with our Return & Refund Policy, the refund will be issued to the original payment method used for the purchase.
After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
For complete information about return eligibility, the 30-day return period, return shipping, damaged or defective items, and refund procedures, please review our Return & Refund Policy.
Need Help?
If you experience a payment-related issue or have questions about your transaction, our support team is available to assist you.
We typically respond within 8–10 business hours during regular business hours.
Business Information
Olaty, Inc.
Delaware C Corporation
Registered Business Address:
651 N Broad St Suite 206
Middletown, DE 19709
United States
Customer Support:
support@olaty.com
Olaty, Inc. is a U.S.-registered company. Our day-to-day operations and customer support are managed internationally.